The Experience Maker
It isn't just a brand it's a way of thinking...to Build Better Fairs!
Dan Gingiss is an international keynote speaker and customer experience expert with a dynamic and engaging speaking style that has captivated hundreds of audiences around the globe.
Believing that a remarkable customer experience is your best competitive advantage, Dan shares insights from his 20-year professional career that included leadership positions at McDonald’s, Discover, and Humana. His speaking engagements are enriched by real-world examples and effective strategies that inspire immediate action.
Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. Dan also co-hosted the award-winning Experience This! podcast.
You Will:
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Discover why every team owns the customer experience
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See how non-customer-facing departments shape what customers feel
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Learn how a company-wide customer service experience culture drives loyalty and growth
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Understand why customers expect a seamless, unified experience
In this keynote, you’ll master:
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Rallying your entire organization around customer service experience
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Smashing silos to deliver consistent, standout service
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Aligning every role to exceed customer expectations